Terms & Conditions

Folio App End User License Agreement


PLEASE READ THIS CAREFULLY BEFORE CONTINUING

BEFORE USING OR ACCESSING THE APP, YOU SHOULD CAREFULLY READ THE TERMS AND CONDITIONS OF THIS LICENCE AGREEMENT AND THE FOLIO PRIVACY POLICY WHICH APPLY TO YOU.  

BY CLICKING ON THE “ACCEPT” BUTTON OR BY OTHERWISE ACCESSING OR USING THE APP YOU ARE AGREEING TO BE LEGALLY BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.  IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT YOU ARE NOT PERMITTED TO USE OUR SOFTWARE.

WHO WE ARE AND WHAT THIS AGREEMENT DOES:

We, Folio Technologies Limited, a company registered in England (Company Number 07236594). Our registered office address is at 88 Baker Street, London W1U 6TQ, license you to use:


  • This Folio mobile application software and any updates or supplements to it (App)
  • The related online or electronic documentation
  • Any Folio services you access via the App (Services)


These terms specifically relate to your right to access and use the Folio App. 


Please Note: The Folio App is made available to you as a service to support document verification and authentication, we do not engage in any correspondence, or the relationship, between you as a user of the Folio App and any services you make use of, or which are made available to you through it. In particular, other than in the provision of the Folio App we do not participate in any part of any service or any contract for services which may be provided to you by any third party.


The Folio App allows you to interact with our partners and other third parties and to share your Personal Data with them. You are in complete control of your interactions. You must ensure that you are comfortable with and request details of, and read the privacy policy of, any third party you share your Personal Data with. 


Other than your selfie, your personal information is encrypted only on your Folio digital wallet with only reference, hashed secrets stored on our servers to ensure we can detect tampering and protect you from ID fraud.


While Folio has no visibility of your private information, we do examine trends and patterns to inform business decisions, like how many ID’s are stored but not what they are, or what data they contain.


Accuracy of the Services: Folio will use its reasonable skill and care in verifying or authenticating documents, but will have no liability to You, and hereby disclaims to the fullest extent possible under applicable laws all implied representations, warranties, conditions and terms in respect of the accuracy of, or your use of any documents processed through the Folio App, whether verified by Folio or not. The Folio App and services are used by you at your own risk. You are responsible for the accuracy of your documentation and for keeping your documentation up-to-date.


Folio will perform its verification, authentication with reasonable skill and care, however Folio does not guarantee that any Attributes are true, complete or accurate at any time. Folio gives no representation, warranty or undertaking in respect of the suitability of the Folio App and services available through it for any purpose whatsoever. Folio do not warrant that the Folio App, your use of it, or any services made available to you through it will be compliant with, or make you compliant with, laws or regulations which may be applicable to you.


You must save a Backup Key if you wish to receive support

Due to the privacy safeguards of the Folio App, you cannot recover access to your account unless you have chosen to save a ‘Backup Key’. If you do not save a ‘Backup Key’ then Folio cannot assist you and you will lose access to your data and account. Folio shall not be liable to you for any loss arising as a result of your not opting within the Folio App to save a ‘Backup Key’.


SUPPORT FOR OUR APP AND HOW TO TELL US ABOUT PROBLEMS

Support. If you have any problems using the App please take a look at our support resources at www.folio.id.

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer Services team at support@folio.id.

How we will communicate with you. If we have to contact you we will do so by e-mail, push to your App or by SMS using the contact details you have provided to us.


YOUR PRIVACY  

Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided at [LINK TO PRIVACY POLICY] unless you are using a specific Service to which a different privacy policy applies, which we will make available to you. Third party privacy policies may apply and these will be brought to your attention before you share any personal data. 

WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE  By using the App, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any services to you. 

DEVICE REQUIREMENTS

Use of the App may require that your device meets minimum operating requirements, including memory or operating system. We will inform you of any minimum system requirements from time to time. If you do not meet the minimum specifications detailed for the App, you may experience limited use or be unable to use or access the App or Services entirely. 

  1. Your use of the Folio App

(a) You may download a copy of the App onto one device and view, use and display the App and the Services on such Device for your personal purposes only (b) You may use any documentation we provide to support your permitted use of the App and the Services (c) Except as otherwise detailed above, you may not otherwise transfer the App or access to the Services to someone else.

By accepting the terms and conditions of this agreement you hereby agree: (a) not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us; (b) not copy the App, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security; (c) not translate, merge, adapt, vary, alter or modify, the whole or any part of the App nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms; (d) not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the limited extent permitted by law.

You must not: (a) use the App or any Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously; (b) not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Services; (c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Services; (d) not use the App or any Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and (e) not collect or harvest any information or data from any Services or our systems or attempt to decipher any transmissions to or from the servers running any Services.

  1. Intellectual Property Rights

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

  1. Our responsibility for loss or damage suffered by you in respect to your use of our App 

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

 We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

Limitations to the App and the Services. Folio will use commercially reasonable efforts to deliver to you our App and Services free from any viruses, programs, or programming devices designed to modify, delete, damage or disable the App or your data. Folio and its licensors provide the App and Services “as is” and expressly disclaim all warranties, conditions or other terms, whether express, implied or statutory, including without limitation, warranties, conditions or other terms regarding merchantability, fitness for a particular purpose, design, condition, capacity, performance, title, and non-infringement. Folio does not warrant that the App or Services will operate uninterrupted or error-free or that all errors will be corrected. In addition, Folio does not warrant that the App or any equipment, system or network on which the App is used will be free of vulnerability to intrusion or attack.



To the extent permissible by law, we are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet and You acknowledge that access to the internet, mobile phone networks or other communication media necessary for the provision of  Services or use of the App is inherently associated with risks including viruses, data security, piracy, availability of services and reliability of data transmission. 


Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Services.

  

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. 

 

We may end your rights to use the App or Services if you break these terms  


We may end your rights to use the App and Services at any time if you have broken these terms or any other terms with us. If what you have done can be put right we will give you a reasonable opportunity to do so. We may remotely access your devices and remove the App from them and cease providing you with access to the Services.


  1. Update to the App and Services  

From time to time we may automatically update the App and change the Services to improve performance, enhance functionality, reflect changes to the operating system or address security issues (“Updates”). Alternatively we may ask you to update the App for these reasons. Updates may modify or delete certain features and/or functionalities of the Application. You agree that Folio has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the Application to you.If you opt out of automatic updates you may not be able to continue using the App and the Services.


The number and type of documents that can be shared via the Folio App, and the extent to which Folio verifies any documents, will be determined by Folio in its sole discretion from time to time. Folio does not guarantee to provide any particular category of document and may remove or amend any category of document at any time

  

  1. We are not responsible for other Web Sites or content

The App or any Services may contain links to other independent websites and display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third-Party Services") which are not provided by Folio. Such Third Party Services are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). 

You acknowledge and agree that Folio shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Folio does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

You will need to make your own independent judgement about whether to use any such independent sites, including whether to use any products or services offered by them. Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

  1. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.


Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.



  1. Even if we delayed enforcing this contract we can still enforce it later 

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

 

  1. Laws applying to this contract 

These terms are governed by English law and you can bring legal proceedings in the English courts. 


Nothing in this agreement limits your consumer rights which will continue to apply.


FOLIO PRIVACY POLICY



INTRODUCTION


Folio respects your privacy and is committed to protecting your personal data and the privacy and security of all personal information (including biometric data like your selfie). 


Folio (or "we", "us" or "our" in this privacy policy) is a digital identity platform and we design our software and services to enable you to prove your identity in a number of different ways. It is important to us that you understand the way in which we collect and process your personal data so that we can verify your identity and provide you with our services.


IMPORTANT NOTE: Except where required to do so by law, we will never disclose any personal information to third parties unless explicitly requested or consented to by you.


Purpose of this privacy policy


This privacy policy aims to give you information on how Folio collects and processes your personal data through your use of the Folio App (and all related web sites, applications and online services and tools where this policy is referenced, regardless of how you access or use them) and when you register as a user and interact with us through our services. It also tells you what your privacy rights are and how the law protects you.


Please Note: The Folio App is made available to you as a service to support document verification and authentication, we do not engage in any correspondence, or the relationship, between you as a user of the Folio App and any services you make use of, or which are made available to you through it. In particular, other than in the provision of the Folio App we do not participate in any part of any service or any contract for services which may be provided to you by any third party.


We will let you know if other Privacy Policies apply


It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting, or processing, certain types of personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.


Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy. If you would like any additional information about our services or how the Folio App processes your personal data, please contact privacy@folio.id


End to End Encryption of your Personal Data 


All of your activity on the Folio App is encrypted via a secure and modern cypher suite, meaning data exchanged between you and the Folio App and anyone you chose to share your data with is safe from prying eyes.



  1. Important information and who we are


Whilst we are mainly a processor of your personal data, in some limited circumstances we may be a data controller


We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy.


Contact details


If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data privacy manager using the details set out below.



Full name of legal entity: Folio Technologies Limited, a company registered in England (Company Number 07236594). Our registered office address is at 88 Baker Street, London W1U 6TQ. 

Email address: privacy@folio.id


Making a Complaint


You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.



Changes to our privacy policy Your duty to inform us of changes to your personal data

We keep our privacy policy under regular review. From time to time, we may update this Privacy Policy and reserve the right to do so. Updates may be made to reflect changes in applicable privacy law or best practices as set forth by the IAPP (International Association of Privacy Professionals). 

We will place a notice online when we make changes to this Privacy Policy, but will contact you when those changes are material in regards to the disclosure or use of your Personal Information. We will contact you by emailing you at the email associated with your account.

Your duty to inform us of changes to your personal data


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


Your interaction with third parties 


The Folio App allows you to interact with our partners and other third parties and to share your Personal Data with them. You are in complete control of your interactions. Please see section 5 below for more information.



Where you agree to allow any third parties to receive, collect or share data about you, we are not in control of those third-parties and are not responsible for their privacy statements or the way in which they collect or use your data. 



You must ensure that you are comfortable with and request details of, and read the privacy policy of, any third party you share your Personal Data with. 


We will never share your data with any third-party without your express permission.


Other than your selfie, your personal information is encrypted only on your Folio digital wallet with only reference, hashed secrets stored on our servers to ensure we can detect tampering and protect you from ID fraud.


While Folio has no visibility of your private information, we do examine trends and patterns to inform business decisions, like how many ID’s are stored but not what they are, or what data they contain.


We may use the services of other businesses, for example, for data storage. In most situations we won’t need to share any of your information with these third parties. If we do, we will encrypt your data and it will be properly protected by the terms of our contract with these third parties.


We do not have the decryption key for your data, we cannot provide any information without your consent. 


Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our services may become inaccessible or not function properly. Please see our Cookie Policy for more details. 


  1. The data we collect about you


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).


We do not collect and hold your Personal Data other than for the purposes of supporting you in your use of our App. We will always ask your consent to process your biometric data. 


The collection, use, storage and transfer of your personal data is limited to:


  1. Data processed during the registration process for the Folio App


  • Identity Data – uploading your Selfie. When you first access our App, we ask you to provide a selfie. This is so that we can capture a genuine image of you to support you in accessing and using your Folio account. 



How this data is used

Validating your documents. The image you upload is used to match biometric attributes via facial recognition and liveness (to avoid fraud) to the documents you upload to help support the validation of those documents. For as long as you have an account with us, we retain a copy of that image. We hold that image in a highly secure encrypted environment with our third party partners. 


Our use of your selfie to administer your account is only with your explicit consent.



  1. Data processed if you ask us to provide support to you.


  • Identity data. We provide a support service to all Folio users in the event that you have any problems uploading a document to the Folio App. If, having reviewed our FAQs you are still unable to upload a document, you have the option of requesting support from the live Folio team. If you request our support in uploading any document we will only do so on the basis of having been given your explicit consent to do so. 



In providing support, which could include reviewing the full document you have been unable to upload, we may process certain personal data which appears on that document, including your first name, maiden name, last name, or similar identifier, marital status, title, date of birth and gender as well as any number of other personal or sensitive data. 


Whilst we are providing support to you (and for no longer than 3 days), the relevant document or documents are held by us in a highly secure encrypted environment hosted by Azure, AWS or Google. 


Once we have resolved your support issue (or three days have passed), any personal data we hold is automatically deleted. 


  1. Data processed if you Backup your documents, reconnect with our services, or use your Folio App on multiple devices 



  • Identity data. If you choose to back up your account, your data will be encrypted and stored along with your photo which will be used to help you to recover your account or access your data from a different device



  1. Other data processed by us as part of your use of the Folio App 



  • Technical Data which includes your internet protocol (IP) address, your login data, browser type and version, hardware information, time zone setting, browser plug-in types and versions, operating system and website, and other technology on the devices you use to access the App.
  • Usage Data which includes anonymised information about how you use our App, products and services. This will also include, for example, an anonymised record of any support request.
  • Marketing and Communications Data which includes your preferences in receiving marketing from us and our third-party partners and your communication preferences. This includes statistical data we collect on usage and where you provide us with your e-mail address. 



We also collect, use and share other Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. 



If you fail to provide personal data

Where we need to collect or process your personal data in order to provide a service and you do not provide that data, you may not be able to access to a service which you have requested, but we will notify you if this is the case at the time.


  1. How is your personal data collected?


We use different methods to collect data from and about you including through:


  • Direct interactions. This includes personal data you provide when you: (a) create a Folio account; (b) subscribe (or are subscribed) to a Folio service; (c) request marketing to be sent to you; (d) enter a promotion or survey; or (e) give us feedback or contact us.
  • Automated technologies or interactions. As you interact with the Folio App, we will automatically collect Technical Data about your equipment, usage and patterns. We collect this personal data by using cookies, server logs and other similar technologies. 


  1. How we use your personal data


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:


  • To provide you with services in relation to the Folio App
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.


Generally, we rely on consent as a legal basis for processing your personal data. We will never send your Personal Data to any third parties without your explicit consent. 


Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.


Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a user of the Folio App

(a) Identity


Consent and in the performance of a contract with you.

To manage our relationship with you which will include:

(a) Providing support to the App and Folio services

(b) Notifying you about changes to our terms or privacy policy

(c) Asking you to leave a review or take a survey

(d) Investigating complaints

(e) Transferring certain elements of your Personal Data to a third party service provider (where not a consent driven activity). 

(a) Identity

(b) Marketing and Communications

(a) Performance of a contract with you and to respond to and support service issues.

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how users use our App, products/services)

(f) checking your details to make sure only verified identities can be used by Folio

(a) Identity

(a) Necessary to prevent fraud or comply with a legal obligation.

Transferring your Personal Data to a third party approved by you

(a) Identity

Consent and the performance of a contract with you.

To administer and protect our business and our services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Technical

(b) Identity (for the prevention of fraud)

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud 

(b) Necessary to prevent fraud or comply with a legal obligation

To enable you to partake in a competition or complete a survey


(a) Marketing and Communications


(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how users use the Platform and to develop and grow our business)


To use data analytics to improve our 

App, products/services, marketing, user and partner relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of users for certain services and to keep our services updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about services available through the Platform that may be of interest to you

(a) Marketing and Communications

Necessary for our legitimate interests (to develop the services available through the Platform)



Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.



Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 


Recommendations from us

We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.


Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.


Opting out

You can ask us or third parties to stop sending you marketing messages at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of your use of the Platform or any associated services.


  1. Sharing your personal data


Only you can decide whether to share your Personal Data with any third party


  • Sharing with external third parties Where you have stored information in the Folio wallet, we may share it or request to share it in specific circumstances, such as valid requests for information from third parties. We may also request information to validate the authenticity of the documents you are storing in Folio. We will never share your personal data without your explicit consent.


You should carefully read the privacy policies of any organisation you share your information with to understand how they will use your personal information before you share any information with them.


  • Sale of our business. If Folio sells its assets the principles of this privacy policy will still apply.  We have no access to your encrypted personal information so neither will any other organisation, but Folio may provide anonymised statistical information to third parties.


Where you agree to share your Personal Data 


You will be informed of any transfer of your personal data prior to it taking place and the extent of the data being shared. 


In these cases, during the transfer, we will, at all times, control and be responsible for the use of your personal data. 


Whilst we are not in control of any third parties to whom you request your data to be shared, we require all third parties to respect the security of your personal data and to treat it in accordance with the law. We contractually oblige our third-party partners to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with your instructions.


To help constantly improve and tailor the service we provide to you through our App, we may use aggregated information so that we can administer and improve our services, analyse trends, gather broad demographic information and detect suspicious or fraudulent transactions and most importantly monitor and improve our operations on a day to day basis. In carrying out this activity, we may pass some information to third parties in aggregate and anonymised format.


  1. International transfers


Where we use other organisations to support your use of our services, we may transfer your personal data outside the European Economic Area (EEA). We have contract terms in place that contain obligations on any third party to safeguard your information (whether in the EEA or otherwise). 

In some countries, for legal or practical reasons, Folio may have to store personal information in that country.

Whenever we transfer your personal data out of the EEA, we ensure an appropriate degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:


  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. 
  • We may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. 
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. 


Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

If we decide or are obliged to send or store your personal information in a particular country, we will update you and describe the protections we have put in place.


  1. Data security and Location


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. 

We always keep personal information in secure locations within the EU with strict access controls.  We continually test our systems and conform to ISO 27001 and SOC 2 requirements.


In addition, we limit access to your personal data to those employees and other third parties who strictly need to know. They will only process your personal data on your instructions and they are subject to a duty of confidentiality.


We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


  1. Data retention


How long will you use my personal data for?

We will only retain your personal data for as long as you have an account with us. The information you add to your account or provide as part of using a product or service remains until you delete the account. If you do not delete your account, Folio shall store Biometric Data no longer than a maximum of three (3) years from your last interaction with the Folio platform. This reflects the reasonable lifecycle of access and use of our services. 

We may retain certain of your personal contact data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.


To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.


In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.


  1. Your legal rights



Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of these rights, please e-mail privacy@folio.id 

You have the right to: 

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

For some of our products and services, you can delete your account or certain information from within the product/service.

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • If you want us to establish the data's accuracy.
    • Where our use of the data is unlawful but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.


No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.


What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


  1. Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. In respect to Folio, that is the performance of our agreement with you to make the App and its services available. 

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.


External Third Parties 

  • Service providers acting as processors who provide our IT and system administration services.
  • Providers of our cloud services such as AWS, Azure and Google.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
  • Regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.


Google Analytics information:

We use Google Analytics for some products or websites. The information that we collect through Google Analytics is not linked to you as a person and your identity cannot be derived. We cannot provide you with this information as it is not linked to any of your identifying details.

You can make an access request to Google here: https://support.google.com/policies/contact/sar

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